We ship worldwide! Our shipping policy is a result of hours and hours of churning data collected online and from the experience gained by the professionals of our shipping team. Once the order is completed, our customer care team will send you an email within 24 hours. This email will have order details and a unique order tracking number which can be used to track down your order.
Our customer support team is driven to help customers at every step of the process. We monitor every shipment keeping its track till it reaches our customers. The constant tracking helps us to improve our work and to offer better service to our customers.
What we offer
We have been able to serve our customers due to our trustworthy logistics partners. We have regular and express shipping methods where the former ones takes around 10 to 12 days business days while the latter takes 5 to 7 business days to deliver your parcel.
Once the order is confirmed, our customer care team will get in touch with you within 24 hours via an email address. If you place your order over a weekend, you may receive the email on the next working day.
Our shipping policy is customer-centric. We offer free shipment on orders above $200. We also introduce discount offers periodically.
Our customer service team works 24*7 throughout the year. You can easily get connected to the team via an email address and a toll-free number provided on the website.
Re-shipment is offered when a customer receives a damaged parcel or it gets delayed. If any of these cases apply to you, you can connect with the customer service team to check if either refund or re-shipment is possible.
Please follow our refund policy to know more.
How long do you take to process shipment?
The products dispatched within 24 hours once the order is confirmed. You also get order tracking number to track down your order. Generally, the shipment takes about 5 to 7 business days.
How can I check my order status?
You need to click on the ‘order tracking’ link sent to you via an email. when you do so, you will be re-directed to a different page. If your parcel has reached the destination country, you will be able to check the order status. For further assistance, please connect to the customer service team.
What do I do if I receive a wrong or damaged parcel?
In such cases, you need to get in touch with our customer care team. We will arrange a free re-shipment.
Which countries you ship to?
We ship globally. To know more about it, kindly get connected with our customer care team.
We, at raloxifene-uk.com, ensure that our customers get the best services. Nonetheless, due to some unforeseen events, shipment may get delayed or the parcel may get damaged. In such situations, we adopt a refund procedure. This refund policy will walk you through the entire process.
The refund amount will be credited into your credit card account within 14 business days.
Who can ask for refund?
Below are some of the events under which a customer is eligible to initiate a refund process:
- If the shipment gets delayed, you can ask for refund. Please note that due to ongoing Covid-19 pandemic, shipping has been affected greatly. One may expect the shipment to get delayed by approximately 90 days.
- The received medicines are past their expiry date. You need to send us imaged of the medicine so that it will be lot easier for us to initiate the process at the earliest.
- You can ask for a refund if the medicines you received are damaged or the packet is torn already. We need images of the same to proceed with your refund request.
Cases where refund is not possible:
- If the parcel reaches to the wrong shipping address given by a customer.
- If the parcel got delayed due to natural calamities.
- If the parcel is delayed due to current Covid-19 pandemic as it has affected the shipping procedures and customs of many countries.
In some cases, we do not offer refund. However, we offer free re-shipment. Here’s how you can request for free re-shipment.
- We recommend you using the order tracking tool to track down your order before you request for a re-shipment.
- Connect with our customer care team and they will follow up the post-office. If it is unable to deliver the parcel, we will re-ship it for free.
- You can write us at the email address given on the website to initiate re-shipment process.
What do I do in case I never receive my order?
You may not be able to see your order status till the parcel reaches your country. You may see messages like “Tracking details not found” or “Pre-Shipment” in such cases. You may need to wait for 5 to 7 working days post receiving the confirmation mail. Once the order tracking number is active, you will receive a notification email.
What to do in case of receiving half or incomplete order?
To minimize hustle at the custom, we break down bulk orders into smaller ones and ship them separately 5 to 7 days apart.
If you do not receive your order to post office issues or if the parcel was returned to us, you become eligible for a free re-shipment. If you do not get the parcel 30 days post shipment, you are eligible for refund or re-shipment as per your convenience.
Please get in touch with our customer care team if your order is missing or if the parcel received is damaged.
Can I ask for a refund in case of failed delivery attempt or loss of package?
In case of failed delivery attempt, ask your local postal service providers to arrange for a delivery or you can go to the post office to collect the parcel yourself. The parcel will be sent back to us if not collected within 5 days.
The chances of lost package are less. You may not see the order status till the parcel reaches your country. You get your order tracking number in 5 to 7 working days once it is live.
We ask your personal information along with banking detail, contact details, and email address to keep the further process seamless. We need this information to process your order, to keep you updated with your order status, and to share information regarding your order or our new upcoming product that you might be interested in purchasing. We use your email address to send you promotional emails, emails regarding discount offers etc.
We acknowledged the risk of online scam. To ensure a safe online environment for shopping, we have safeguarded the entire website with Secure Socket Layer or SSL security software. This security software tool helps in keeping customers’ data locked within. The data is inaccessible to third parties. Only authorities at raloxifene-uk.com are eligible to access the information fed by customers.
WordPress Inc is an online e-commerce platform that has been hosting our online drug store. When you browse through our website and share your information with us, it gets stored in WordPress’s data storage. Your credit card data also gets stored in WordPress. The purchase transaction data is stored till the transaction is completed. Once the transaction is finished, the transaction data is deleted.
Is my information secured with you?
We have implemented practices to ensure your information stays secure with us. These practices assures that the information submitted by you is not stolen, misused, altered. Our website is secured with SSL security software which protects your data from being stolen or misused by third parties.
What if I click on the links provided on your website?
We have third party links posted on our website however we shall not be held accountable for privacy terms of third party websites. When you click on those links, you get re-directed to the third party websites or applications. We suggest our customers must read through privacy terms of third party websites.
Is it safe to use my credit card?
We acknowledge how important it is for you to keep your data safe especially during online transactions. Our entire website is protected with SSL security software that ensures no third party interference. This is how we create safe platform for our customers to share credit card data with us.
How to contact you?
If you have any query or wish to have information about the personal data you have shared with us, you can get connected with our customer care team via an email address and a toll-free number provided on the website. You can also write us or call us to register a complaint or give us a feedback regarding products and services offered by us.